Terms and policy
1.Introduction
Welcome to Below-Zero Swiss (hereinafter referred to as the “Company”, “we”, “us”, or “our”). These terms and conditions (“Agreement”) govern your access to and use of our website, services, and bookings. By using our website or services, you agree to comply with and be bound by this Agreement.
2.Services Offered
Below-Zero Swiss provides skin care and spa services including but not limited to Red Light Therapy, Blue Light Therapy, Thermal and LED Facial Mask, Deep Facial Cleansing, Anti Aging Facial, Hydration and glow facials, acne treatment facials, microdermabrasion, Neck and Décolleté Treatment, Relaxing Face Massage and Hydration Facial machine treatment plans. If you receive or book any of our services, you are covered by this Agreement.
3. User Obligations
- You will provide accurate, truthful, and complete information before using our services.
- You will not use our services in any illegal, provocative, harmful or unethical way.
- You will not conduct any activity on our site or servers that causes any harm, including potential violence, malware, spam, or pigeonhole.
4. Booking, Payment & Cancellation
- All bookings and payments will be made in accordance with our established rules and procedures.
- If you wish to cancel your booking, you must contact us before the scheduled time.
- If you have a membership or package, you will receive sessions as per our membership policy; no coupons/refunds/credits will be given for unused sessions, unless specifically instructed.
5. Intellectual Property
- All content on this website, including text, images, logos, functionality, etc., is the intellectual property of us or our content suppliers.
- You may only use the Content for personal, private purposes; it may not be copied, modified, reproduced or redistributed, unless our written permission is obtained.
6. Privacy & Data Collection
What we collect
- Your name, email, phone number, booking information, service preferences, and other information you provide.
- Automatically collected information such as: your browser type, IP address, device information, cookies, log information, etc.
How we use
- To provide our services, for bookings and communication.
- Site development, to improve user experience.
Cookies & Tracking
We may use cookies, web beacons or similar technologies to understand your browser and site usage behavior. You can disable cookies through your browser settings.
Data Protection
We maintain appropriate technical and administrative measures to protect your information, to prevent unauthorized access, alteration, disclosure or loss of information.
7. Disclaimer & Limitation of Liability
- Our services or website are provided on an “as is” and “as available” basis.
- We make no explicit or implicit warranty that our services or content will meet your expectations.
- Our liability will be limited — to the extent permitted by law, of course. We will not accept any liability, direct or indirect, for accidents, damage, impairment or loss, unless caused by gross negligence.
8. Changes to Terms
We maintain appropriate technical and administrative measures to protect your information, to prevent unauthorized access, alteration, disclosure or loss of information.